4 Florida Street, Paradyskloof, Stellenbosch, 7600

Frequently Asked Questions

We are always happy to hear from you – below are some standard questions people ask, that we have already answered.

What are the delivery charges for orders from the Online Shop?

Delivery is free nationwide in South Africa.

Which payment methods are accepted in the Online Shop?

We make use of a secure payment gateway - PayFast or you can do a standard EFT - both options are available on checkout:

    • PayFast - for secure payment by Credit Card or Debit Card (Visa or Master Card), card details are processed directly on PayFast and Cell Nutrition does not have access to the information.
    • EFT - you can make your payment directly into our bank account.NB! Please use your Order ID and surname as the payment reference, otherwise we will not be able to trace your deposit.FNB is instant, other SA banks (1 or 2 days, unless processed as same day)Your order will not be shipped until the funds have cleared in our account.(Please see Ozow instant EFT option as an immediate fund clearing alternative for non FNB bank transfers) FNB Stellenbosch, 250655, Something Natural Cheque Acc 62010643452
How long will delivery take?

We carry stock of most items, and aim to send out orders on the same day or no later than the next day.

Delivery to Cape Town and surrounding areas are generally next day.

Delivery to other locations will generally take 3 days.

How secure is shopping in the Online Shop? Is my data protected?

The site is protected by SSL (the HTTPS you see in front of the web address) and is hosted on a secure server that is backed up daily.

All payments are done through PayFast a secure payment gateway (Reishi Coffee does not have access to your credit card or other payment details - this is handled by PayFast).

What exactly happens after ordering?

Your order is received by Reishi Coffe.

We then pack your order for shipment via courier.

The courier collects daily by 2pm and delivers the product to the address you provided

Do I receive an invoice for my order?

Yes, the system generates an invoice for you. 

How long has Reishi Coffee been supplying health products?

Reishis Coffee is a trade name that Vivienne Myburgh uses. Vivienne is the owner of Something Natural CC (Reg No 1999/33948/23) that has been supplying the public with health products for the last 20 years and has also been supplying health shops as a distributor at wholesale prices.  The online store www.cellnutrition.app is a new aspect of the business and has only been operational since 2019. Reishi Coffee has been operational since 2020.

What is your Returns and Refund Policy

All products are sold with a 30 day refund option, allowing you to return the product within the 30 day period if you decide you do not wish to keep the product.

The full details can be found on our Return Policy page: click here

Contact Details

Email: info@reishi.coffee
Cell:083 306 0009
Shop: 4 Florida Street, Paradyskloof, Stellenbosch, 7600

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